Technology Support Analyst

Overview

  • : May 6, 2019
  • : Indianapolis
  • : Indianapolis, IN
  • :

Description

  • Manage incoming helpdesk calls.
  • Monitor MIS Trouble Ticket System. Provide Tier 1 level support and bring resolution to Tier 1 tickets. If the ticket cannot be resolved, assign ticket to Tier 2 support.
  • Accurately document service issues and work completed within the MIS Trouble Ticket System.
  • Perform MIS duties as defined in your Department Procedure Manual, or as directed by your Manager.
  • Ability to use PC based applications software in order to support Celadon users and assist with basic operational questions.
  • PC Support & Knowledge of Windows 7, 8, & 10 along with Microsoft Office applications.
  • Document and maintain iSeries and Windows OS system backups, tape rotation, off site storage and restore schedules.
  • Perform user account maintenance and process new hires & terminations
  • Maintain operating procedures for all MIS systems. Ensure accuracy and update documentation as systems/programs are added, deleted or updated.
  • Process print toner orders as needed.
  • Communicate unresolved problems to appropriate support personnel for follow-up.
  • Participate in disaster recovery procedures.
  • Maintain and enforce operational standards
  • Job Requirements

    Job Requirements:

  • Minimum 2-year college degree preferred
  • Knowledge of Windows Operating Systems, Microsoft Office, and PC Troubleshooting required
  • Knowledge of Active Directory a plus
  • 1-2 years of proven Helpdesk experience.
  • Experience with IBM iSeries AS400 systems a plus
  • ITIL Foundations certified or the ability to become certified within 6 months.
  • Analytical and Interpersonal skills required to assist other in problem resolution.
  • Demonstrated ability to work in a team environment and build relationships with supported end-users.
  • Demonstrated ability to deal effectively with technical system details.
  • Outstanding organizational and project management skills.
  • Mobile devices – iPad, phones support a plus.
  • Other duties as assigned by management.
  • Apply Today